Warranty
For Your Peace of Mind
Warranty Options
Terms & Conditions
- All fusion splicers are covered by a Manufacturer’s Return-to-Base warranty covering parts and labour for up to 5 years.
- Failures due to normal wear and tear are not covered under the Manufacturer’s warranty.
- Batteries, Electrodes and Cleaver Blades are considered a consumable item, therefore are not covered under the warranty.
- All machines purchased under this warranty will be covered for all parts (except items outlined in clause 2 & 3) and labour.
- Delivery to the customer, after a service or repair, will be chargeable. Fibreplus can arrange the collection of the splicer, from the customer, at a cost.
- Replacement splicers may be available for hire for the duration of the service/repair. The maximum we will charge for this is a one week hire (£199+VAT).
- Machines will need to be shipped back to the Fibreplus Service Centre in Melksham.
- The machine will need to be serviced a minimum of every 12 months. Higher volume use machines may require servicing more often in order to accommodate normal wear and tear issues.
- Failure to maintain the service status of the machine will invalidate the warranty.
- The cost of the service will be charged at £415 +VAT (inc. replacement electrodes).
- Clauses 1-4 & 7-9 are all applicable.
- Five annual services are included in this warranty.
- In addition, we will endeavour to make available, a replacement splicer for the duration of the service/repair.
- To book a replacement machine, the customer will need to contact Fibreplus with the shipping details of the machine that is being sent in for service/repair. Upon the receipt of the tracking number, a replacement machine will be shipped out to the customer on a next day service.
- Shipping of the replacement unit will be free of charge and is a fully insured service.
- On completion of the service/repair, the return shipping of both the customer’s unit and the replacement unit, will be free of charge.
5 Year Return to Base Warranty
5 Year All Inclusive Warranty
EXFO Warranty
Fibreplus offer a special warranty with EXFO products. We extend the warranty on all New EXFO units by an additional 12 months above standard warranty periods giving you the ultimate peace of mind.