Basic Introduction to VOIP and 3CX

£295exc. VAT (w. VAT: £354)

This one day introduction to VOIP (Voice Over IP) covers the basics of using VOIP and includes a overview of the 3CX PBX system.


1

DAYS

1

CERTIFICATES

WEEKLY

RUNNING DATES

SN12 8BT

FIBREPLUS TRAINING CENTRE

1. Introduction to VOIP

  • What is VOIP
  • How Does it Work
  • Encoding
  • Benefits of VOIP
  • SIP Phones
  • Hard Phones
  • Soft Phones
  • Analogue Phones
  • Versions

2. Introduction to 3CX

  • What is 3CX
  • Components

3. Basic Provisioning of Phones

  • Configuring SIP Phones
  • Importing Extensions
  • Testing
  • Provisioning
  • Monitoring

4. Call Reports

  • Introduction
  • Reports Available
  • Generating Call Reports

5. FXO/FXS

  • Bridging
  • Remote Extensions
  • Conference Calls
  • Fax

6. Installing 3CX

  • Requirements
  • Setup
  • Configuring Wizard
  • Upgrading
  • Activating
  • Firewall Configuration

7. Configuring VOIP Lines

  • Introduction
  • Requirements
  • Specify a STUN Server
  • DDI's & VOIP

8. Phonebook

  • Company
  • Personal
  • Importing Entries

9. How to Back up and Restore

  • How to Back Up and Restore
  • Scheduling Regular Backups

10. Creating Extensions

  • Adding Extensions
  • User and Authentication Information
  • Voicemail Options

11. Configuring Basic Call Rules

  • Creating Outbound Calls
  • Creating Inbound Calls

12. Introduction to Advanced Features

  • PSTN Line Integration
Basic IT Skills Required

BOOK YOUR COURSEin 3 easy steps

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Step 1

Select your course and available date with a member of the Fibreplus Training team

Step 2

Complete the Course Registration Form Online

Step 3

Once your deposit is paid, you will receive a registration letter and we will see you on your course

Get in Touch

Drop Us an Email or Call

01225 636041

Mon-Fri 8:00-16:30

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REVIEWS

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  • A great course that was delivered by two enthusiastic trainers with a good breadth of knowledge between them. Many thanks for the training and will definitely recommend to my colleagues.
    Tom.L
  • Great trainers, friendly and knowledgeable with an ability to synthesise complex information into digestible chunks.
    Sarah.T
  • "This is one of the places that won't let you down, just go there prepared and ready mentally Peter and Matt are fantastic tutors.”……… "I had a wonderful experience, with the qualifications I got from Fibreplus job offers are coming 4 days later”……….. "I will be going back for more, thanks Fibreplus!!”
    Zephried. N
  • I have been on many courses over the last year and this is by far the best, from teaching standard to friendliness this is well above the rest!
    Tom.M
  • I'm very thankful for all the help from the staff at Fibreplus, especially as I was struggling with self confidence the staff was always there to help me!
    Lewis
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