Advanced Training on VoIP and 3CX Installation and Set Up

£685exc. VAT (w. VAT: £822)

This two day course follows on from the 1 day basic introduction to VOIP. These additional two days will cover the more advanced features for using the 3CX PBX system and a more in depth view into VOIP and the related technologies.







SN12 8BT


1. Automatic Provisioning

  • How Provisioning Works
  • Configuring Extensions for Provisioning
  • Configuring Phone to Receive Configuration
  • Provisioning via Phones Web Interface
  • Provisioning via DHCP Option 66
  • Provisional URL
  • URL Format for Each Phone
  • Provisioning Templates
  • Re-Provisioning
  • Monitoring your IP Phones

2. Digital Receptionist

  • Recording a Menu Prompt
  • Creating a Digital Receeptionist
  • Allowing Callers to Dial a Known Extension Directly
  • Call by name

3. Ring Groups and Queues

  • Ring Groups
  • Paging/Intercom
  • Call Queues

4. Remote Extensions

  • How it Works
  • Configuring the Tunnel

5. Monitoring & Troubleshooting

  • Things to Monitor

6. Configuring PSTN Lines

  • What is a VOIP Gateway
  • PSTN Line Configuration
  • Generating a Configuration File
  • Configuring the PSTN

7. Forwarding Rules

  • What are Forwarding Rules
  • Simple Rules Interface
  • Advanced Call Forwarding Interface

8. Call Conferencing

  • Enabling Conferencing
  • Creating a Call Conference

9. Configuring the Phone

  • Using the Tunnel with IP Hard Phones

10. Monitor IP of Gateway and Phone System

  • Manual
  • Configuring Guides
  • Wiki
  • Request Support via Vendor or 3CX Support

11. Adding DDI

  • How DDI work in 3CX
  • Adding DDI
  • Using DDI with a VOIP Provider Account
  • Calling a Party on the Other 3CX System

12. 3CX Assistant

  • Installing 3CX Assistant
  • Configuring 3CX Assistant for use with Outlook

13. Creating a Bridge

  • Connecting 3CX Phone Systems

14. Fax Server

  • Fax Receiving Configuration
  • Fax Server Credentials

15. Additional Information

  • Configuring the PBX and Firewall
  • Systems Extension
  • 3CX Services
  • Windows Events
Completion of 1 Day Introduction to VOIP Course or Previous VOIP Experience Required

BOOK YOUR COURSEin 3 easy steps

Your new skills are just 3 steps away from you!


Step 1

Select your course and available date with a member of the Fibreplus Training team

Step 2

Complete the Course Registration Form Online

Step 3

Once your deposit is paid, you will receive a registration letter and we will see you on your course

Get in Touch

Drop Us an Email or Call

01225 636041

Mon-Fri 8:00-16:30

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  • "I thought the instructors were great-very patient, engaged enthusiastically with the subject matter and always keen to pass on the knowledge to the students. The practical set-up was totally user friendly and the hands- on approach was more than suitably in depth. I really enjoyed getting on the tools and really getting stuck in with all the various elements of the system. I'm about to move to Germany in a couple of weeks to work on their internet backbone upgrade as a trainee fibre engineer. I'll keep you posted and will definitely be back for more courses once I've gained some work experience.”
    Ben. D
  • "The whole course was terrific. From basic principles through to explanation of how test equipment would be used relevant to my industry”.
    Ross. M
  • A training course which I thoroughly enjoyed.  Lots of practical mixed with the necessary theory. The instructors were great and explained all concepts really well. The online practice exam was also a great learning aid. Most important, I am able to apply the knowledge at work.
    Roger. P
  • Great place to train, would recommend to anyone.
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  • I recently attended Fibreplus for the Fibre Optics City and Guilds 3667-02 5 day Course and left on the Friday extremely happy with everything they provided. The Course was great with all contents fulfilling my expectations. I would highly recommend this Course and provider to anyone interested in getting into Fibre Optics or using it as a refresher. All staff at Fibreplus were great and not only did they provide a good, in-depth course on Fibre Optics they also provided a rapid and very professional service for supplying Hire Test Equipment. I will definitely be using Fibreplus in the future and will also be passing on their details and services to my network within the Oil and Gas Industry.
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